Refund policy
🛒 Refund & Returns Policy
At Bee’s Knees Honey, we stand by the quality of our products and want you to be happy with your purchase. If something isn’t right, we’ll do our best to make it right.
🐝 Edible Products
Due to health and safety regulations, we cannot accept returns or issue refunds for any edible products, including honey and other consumables — unless they arrive damaged or faulty.
🔄 Change of Mind
We do not offer refunds or returns for change of mind. Please choose carefully before purchasing.
💛 Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 14 days of receiving it.
Email us at admin@beesknees-honey.com.au with your order number, a brief description of the issue, and clear photos.
We’ll organise a replacement, store credit, or refund where applicable.
🎨 Natural Variations
Our honey and wax products are natural and handcrafted, so variations in colour, consistency or scent may occur. These are not considered faults — they’re what makes each batch special!
⏱️ Timeframe
All claims for refunds, replacements or faulty items must be made within 14 days of receiving your order.
We’re unable to process requests made outside of this timeframe.
✉️ Need Help?
We’re always here to help. If you have any questions, reach out to us at
📧 admin@beesknees-honey.com.au